Customer Advocate

About the role

We are looking for multiple individuals to join us as a Customer Advocate on a full time permanent basis.  You will provide support to customers over the phone, via email and online chat. 

This role will be work from home (WFH) based with our call centre office located in Auckland CBD.  The shift is Monday to Friday between 10:30am - 7:30pm.  

About you

You will have:

• Experience working in a very fast paced environment with strong multi- tasking skills
• High attention to detail 
• A passion for providing exceptional customer service
• A natural problem solver dedicated to resolving customer issues
• Ability to work independently and efficiently
• Excellent written and verbal communication skills
• 2+ years of customer service experience
• Experience with automated customer service platforms
• Flexibility to adapt well to change

About us

We are Sitel. We are one of the world's leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. We add value through: a people-first culture, operational excellence, knowledge sharing and collaboration and global strength combined with local flexibiltiy. 

Sitel is a global leader in business process outsourcing (BPO) in 29 countries and 120+sites. Here is a fantastic opportunity to represent one of the leaders in the Payment Processing Industry. 

If you think you have what it takes, apply now!