Call Centre Representative

• Full time & Part time (min 24 hours per week)
• Training courses conducted from our Varsity Lakes Training Centre commencing 1 Dec 2021

SYKES Australia is a well-established contact centre with two sites based in the Hunter Valley and Varsity Lakes.

At SYKES, we are currently experiencing an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.  

The focus of this role is customer care and support, with no sales required.

 

What’s in it for you?

When you work for SYKES, you will be part of a fun, fast paced and diverse team and have access to the following perks:

• Comprehensive 2-week paid training & 4 weeks nesting period, plus on the job support and coaching
• Working at home opportunities after completion of training & 4 week nesting period & after meeting criteria*
• Employee development and leadership programs
• Employee discounts on banking products
• Foxtel, iPads, PlayStation & comfortable seating in our chill-out zone
• Supportive growth and development in your career
• FREE Employee Assistance Program for all staff and immediate family members
• Refer a friend campaign $1,000 running until 30 November 2021

 

What we are looking for?

We are looking for Call Centre Representatives with exceptional people skills, who thrive in a professional and customer centric environment. If you have high level of resilience, problem solving and enjoy talking to people, then this is the place for you!

Ideally, you should also have:

• The ability to deliver customer focused solutions in a timely manner
• Previous experience in a customer service environment
• Flexibility to be rostered to work any time between 6am - midnight, Monday to Sunday.
• Intermediate computer skills

 

What does the role involve?

Reporting to the Team Manager, your day-to-day responsibilities will include:

• Answering incoming calls and responding to customer general banking enquiries
• Investigating and resolving customer enquiries and complaints
• Educating customers on digital self-service options
• Working towards key performance targets, including customer service star rating and call handling

 

To be successful in this role you will be a team player and have a proactive and energetic approach to the day.

All applicants must have working rights in Australia and undergo full background screening.

*Terms & conditions apply