Customer Service Representative

Permanent Full Time Positions
Part Time Roles also available (option of 3 or 4  shifts per week)
Training course conducted from our Maitland Contact Centre starting 1 Dec 2021
What does the role involve?

This is an inbound call centre, phone based role supporting retail customers.  You will be taking calls from existing customers enquiring about their personal banking accounts, internet banking and credit cards.  The focus of this unique role is customer care and support with NO SALES REQUIRED.

Reporting to the Team Manager, your day-to-day responsibilities will include:

Answering incoming calls and responding to customer general banking enquiries
Investigating and resolving customer enquiries and complaints
Educating customers on digital self-service options
Working towards key performance targets, including customer service star rating and call handling 
What we are looking for?

We are looking for Call Centre Representatives with exceptional people skills, who thrive in a professional and customer centric environment. If you have high level of resilience, problem solving and enjoy talking to people, then this is the place for you!  

Ideally, you should also have:

The ability to deliver customer focused solutions in a timely manner
Previous experience in a customer service environment
Flexibility to be rostered to work any time between 6am - 11pm, Monday to Sunday.
Intermediate computer skills
Be a team player and have a proactive and energetic approach to the day.
What’s in it for you?

When you work for SYKES, you will be part of a fun, fast paced and diverse team and have access to the following perks:

Comprehensive 2-week paid training, plus on the job support and coaching
Working at home opportunities after completion of training and onboarding*
Employee development and leadership programs
Employee discounts on banking products
Dedicated chill-out zones
Supportive growth and development in your career
Free Employee Assistance Program for all staff and immediate family members
More About Sykes

SYKES Australia is a well-established contact centre with two sites based in Maitland in the Hunter Valley and Varsity Lakes.  At SYKES, we are currently experiencing an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.  

All applicants must have working rights in Australia and undergo full background screening.

*Terms & conditions apply